- #AVIGILON CONTROL CENTER CLIENT NOT WORKING DRIVER#
- #AVIGILON CONTROL CENTER CLIENT NOT WORKING WINDOWS#
We have not talked with Avigilon about the problem, but I thought it might be helpful to know others are experiencing a similar problem to that of the original poster. Some of those non-Avigilon cameras did not automatically reconnect when power was restored, but in that instance I was able to stop and restart the Avigilon server service on the NVR and the cameras reconnected. I have seen a similar instance in one other location where power to a PoE switch was inadvertently interrupted.
We have noted that it is not always the same camera(s) that do not recover after a power outage (all cameras are on one circuit in this location), but in every instance we can cycle the power again and all will regain connectivity. The error message displayed in ACC 5 varies between "not connected" or "not present". Fiber runs back to a telecom room and connects to an IFS fiber switch, which is in turn connected to the greater network via fiber. In this building we are using external power supplies at the camera, and the power supply is powering both the camera and an IFS fiber-to-Ethernet media converter. This usually only happens in one location (building) and those installations are different from most of our others. Cycling the power to the cameras again has always resolved the issue. I would suggest you create a trace of a camera that correctly reconnects, on 1 or more VLANs, then run a real-time filter capturing future arp traffic.Īs an FYI, we have a similar problem with some of our non-Avigilon cameras not reconnecting to one of our NVRs (Avigilon ACC 5) after a power interruption to the cameras. Regardless of all answers, assuming the physical layer is sound, then moving up to to L2, check out ARP packets. If so, these systems use W7embedded, and Avgilon maintains the latest tested drivers, firmware, etc, all that apply via a bootable USB onto the Dell Lifecycle Controller.Īre they is a seperate OU - completely isolated from GP'sĭo you use a network management system? IE, something that is pinging devices, or using sythentic ICMP packets to determine health?Įarlier you said power loss, how is this being allowed to happen? Bad or NO UPS's on switches or servers? (Not a healthy things) You identified the switch as rack mounted, but is this a 100% Avigilon branded Dell OEM Rack Mount Server Model # beginning with storage size and ending in HD-NVR2? More assumptions, and correct where necessary. IPv6 was already disabled.Īnd yes we have wire shark and Avigilon took gigabytes worth of recordings during the multiple tests we have done so far (short disconnect, long disconnect, different IP range, firewall and antivirus completely turned off, with camara connected to power injector.I forget the rest but there were multiple scenarios).Īvigilon's latest theory is that something in our internal group policies is preventing the reconnect so we sent them a copy of all policies.
#AVIGILON CONTROL CENTER CLIENT NOT WORKING DRIVER#
Upgrading the NIC driver sounded like it was worth a shot so we tried that but all it did was disconnect every single camera and the problem is still the same. yes it's a L2 managed switch with Avigilon provided OS. It's definitely not a duplicate IP address, because we did that by accident during installation and at that point neither camera would connect at all.Ģ. All the cameras and/or encoders have static IP addresses. We have multiple VLANs and the camera system is on it's own separate VLAN. If you can unplug a camera, and it fails to reconnect, then the answer lies elsewhere.Ĭan you set a mirror port on the switch and capture all traffic from a known camera that fails?ġ. If you can, then m theory of IP conflict isn't valid. Re-order the providers on the NIC (viewing the local area connection properties press ALT)Ĭan you make the problem occur is the cats meow to determine what is happening.
#AVIGILON CONTROL CENTER CLIENT NOT WORKING WINDOWS#
Check DHCP logs.Īlso, disabling Windows FILE/PRINT client in the NIC (I would want to know if this camera on a different IP, not using DHCP experiences the same issue) Perhaps a duplicate IP may be randomly occuring. (This is an apipa address) then assign an apipa address of 169.254.100.100/16 to a camera. V 19.5.303.0 Intel Network connections drivers.Īs a test - Assign an additional IP address 169.254.200.200 /16 to the NIC serving the cameras. (We use lots of wireless) In every case, the issues were the Intel NIC drivers, and resolved with the latest Generic Intel Driver Pack from Intel Downloads. In almost every case of the (TOWER) servers, we've experienced connectivity issues on links with greater than 5ms responses. Is this an Avigilon Server? (RACK or TOWER)? We are using L2 managed switch/POE with mostly default settings.
All cameras and other devices are on a flat /c LAN or CIDR range.Ģ. Let me make some assumptions, correct where necessaryġ.
0 kommentar(er)
